Product Quality
What kind of hair do you use?
All products are made from 100% virgin human hair with no chemical processing, silicone coating, or mixed fibers.
What is Cuticle Aligned Remy Hair?
All cuticles remain intact and aligned in one direction to reduce tangling and shedding while maintaining softness and natural movement.
How long does the hair last?
With proper salon maintenance, the hair can last 12+ months with multiple reinstallations.
Can the hair be dyed or bleached?
Yes. Natural virgin hair can be dyed or bleached, including light tones up to #1001.
Pre-colored hair can only be dyed darker and should not be bleached again.
Wholesale Orders
How much hair is needed for a full head?
- 100–150g: Natural volume or partial install
- 150g: Standard full head
- 150–200g: Thick or extra-volume styles
Do you offer color matching?
Yes. You can use our color chart or send client photos for professional color matching assistance.
Do you support OEM/ODM customization?
Yes. We support custom length, texture, color, and weft size for bulk orders.
What is the production time for custom orders?
Custom orders usually require 15–20 days production time.
How can I get wholesale pricing or samples?
Please contact us with your salon or business information to receive wholesale pricing and sample details.
Payment & Orders
What payment methods do you accept?
We accept Credit Cards, PayPal, and Wire Transfer, major payment methods.
Can I cancel or modify my order?
Orders can be changed or canceled within 24 hours after confirmation. After production or shipment begins, changes are no longer available.
Shipping
How long does shipping take?
- Express Shipping: 4–7 business days
- Standard Shipping: 15–20 business days
Custom orders require additional production time.
Do you ship internationally?
Yes. We ship worldwide via DHL and FedEx.
How can I track my order?
Tracking information will be emailed once your order ships.
Who pays customs fees?
Import duties and customs fees are the buyer’s responsibility.